for a safe and smooth repair at EMG, is it necessary that you fill the online form “repair request” completely, before sending us the device / devices. If you send us the device without filling and sending the online form to us, there may be delays in the repair process.
Procedure of the repair process
After completing the online form, you will receive a repair record document, which must be enclosed with the shipment. Send the device(s) to EMG for inspection either by collection by EMG or by self-organized shipment in a shipping-secure packaging. Please install any necessary transport safety devices. Return free of charge, in case of warranty we send postage paid. After receipt of the goods, a cost estimate for each individual device will be prepared by EMG. This cost estimate will be sent to your contact person by e-mail.
Note: If the device is not repaired or if no new device is ordered, a flat rate will be charged for the cost estimate(s) (plus freight and packaging). After your approval of the cost estimate per order, the repair process of the device starts at EMG. After completion of the repair process, the device(s) will be returned to you fully functional.”